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Legal terms that protect your account and your deposits

When you open an account with us, you're entering into clear terms about how we handle your money, your data, and your account security.

Account protection rulesPayment security & verificationData & privacy standardsSupport & dispute paths

Explore the Lobby Read FAQ

What your account agreement covers

kavitoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern how you create your account, fund it via DANA, OVO, GoPay or QRIS, play across live tables and slots, and request withdrawals. We retain account data for the duration of your membership and for compliance periods after closure. Withdrawals are verified against your

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deposit method to prevent fraud. Your account belongs to you; you control access and can request data correction or deletion through our support team at any time. We do not share your payment details with third parties outside our payment processor network. All account activity is
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logged for your security and ours. Access and specific terms depend on local law and your location within Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to ask questions about your account or data

We keep multiple contact paths open so you can reach us whenever you need clarity on your account terms, payment security, or how we handle your personal data.

Live chat Open your account and tap the chat icon in the bottom-right corner. Our team responds to legal and account-security questions during support hours, seven days a week.

Email support Send detailed questions about data, withdrawals, or account terms to our legal support email. We aim to respond within 24 hours on weekdays from anywhere in Medan to Semarang.

Account settings Visit Settings > Legal & Data inside your account to view your current terms, download a copy of your agreement, or request a data export or correction.

HOW WE PROTECT YOU

Security, data handling and account transparency

Your account security rests on three pillars: encrypted login credentials stored separately from payment data, automated fraud detection on every deposit and withdrawal, and our commitment to answer any question you ask…

Password & login security

Your password is encrypted the moment you set it and never stored in plain text. We recommend enabling two-factor authentication in your account settings for extra protection.

Payment verification

Every DANA, OVO, GoPay or QRIS deposit triggers a real-time fraud check. Withdrawals are verified against your original deposit method to block unauthorised transfers and protect your funds.

Data retention & cookies

We retain account data for as long as your membership is active, plus compliance periods required by law. Cookies on our site are functional (remember your login) or analytical (show us how the page performs), never sold to third parties.

Account deletion & export

You can request a full export of your account data or permanent closure at any time through Settings. We process deletion requests within seven business days, keeping only records legally required.

Third-party compliance

Our payment processors (DANA, OVO, GoPay, QRIS networks) handle your financial data under their own security standards. We audit those connections regularly and disclose any breach within legal timeframes.

Dispute & contact

If you believe your account has been compromised or your data misused, email our legal team immediately with specifics. We investigate within 48 hours and keep you informed throughout the process.

Your rights, our responsibilities — questions answered

We hear the same legal questions from account holders across Indonesia. These answers cover your data rights, payment security, account closure and dispute paths. If you don't see your question here, reach out to us directly via live chat or email.

Yes. Open your account and go to Settings > Legal & Data, then select Download My Data. We'll generate a file showing every piece of information we hold — your name, email, phone, deposit history, game logs and betting records. Download it anytime; we process requests within seven days.

When you request closure, we stop processing new logins immediately. Your data remains encrypted in our system for seven years to meet financial compliance rules, but we don't use it for marketing or analytics. You can request permanent deletion after the compliance period ends.

Contact our support team via live chat or email with the transaction ID and date. We investigate all disputes within 48 hours. If DANA, OVO, GoPay or QRIS failed to process the transfer, we escalate to their support team and provide you with a reference number to track.

No. Your payment details are encrypted and handled directly by DANA, OVO, GoPay or QRIS networks. We only store the transaction confirmation and your account balance. We never see or store your full card, bank account or mobile wallet credentials.

Change your password immediately and email our legal team with the date you noticed the breach. We freeze your account, review all activity logs, and restore your balance if fraudulent transactions are confirmed. We also help you file a dispute with your payment provider if money was taken.

Partial deletion is possible — we can remove game logs and betting records on request. However, deposit and withdrawal records must be kept for financial compliance. Contact our legal team with your request and we'll explain which data can be removed immediately.

We review our terms annually and notify account holders of material changes via email at least 30 days before they take effect. Minor updates (like adding new payment methods) are posted on this page. You can always review the full current terms in your account settings.

Legal terms that protect your account and your deposits

How to ask questions about your account or data

Security, data handling and account transparency

Password & login security

Payment verification

Data retention & cookies

Account deletion & export

Third-party compliance

Dispute & contact

Your rights, our responsibilities — questions answered

01 Can I see what personal data you hold about me?

02 What happens to my account data if I close my account?

03 How do I dispute a withdrawal or deposit that went wrong?

04 Is my DANA, OVO, GoPay or QRIS payment information stored on kavitoto's servers?

05 What rights do I have if I think my account has been hacked?

06 Can you delete my account data before the seven-year compliance period?

07 How often do you update your legal terms, and will you notify me?

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